Also make sure the cable used isnt perhaps damaged. View and download dell powervault tl4000 user manual online. First, the tl2000 has a medium changer as well as a tape drive, and that needs to be reflected under your device manager if its to work. If the medium changer is configured correctly it will show up in device manager either as unknown medium changer or srquential the actual name of the manufacturer. Powervault tl2000 library tape drive appearing twice in. We are using backupexec 16 and the tape library tl2000 ult3580hh5 is connected to my windows 2012 r2 via sas interface. Powervault tl2000 medium changer not displayed in win. With ms drivers autoloader will appear as unknown medium changer.
Buy dell lto5 hh sas tape drive wtray for tl2000 tl4000. However, we decided to connect the dell tape device tl2000 via sas hba and windows detected and installed the driver. Backup exec will detect the device only if its detected by the os. Dell powervault tl2000 configuration manual pdf download. Make sure that such device is recognized as an unknown medium changer in the microsoft device manager list. To view this site, you must enable javascript or upgrade to a javascriptcapable browser. To install the native operating system tape device driver, follow these steps. You will need to get just a sas hba that is not a raid controller. The tape library should be shown as an unknown medium changer with a microsoft driver. The selfextracting driver installation window appears and prompts to extract files to c. Dell powervault tl2000 4000 default router login and password. I tried a few different installers in the driver package, in addition to simply pointing to the location from the update driver. User manual, reference manual, getting started, faq, configuration manual, attachment instructions, software manual, important information manual, quick start manual, brochure, release. Without a proper barcode label, a volume will appear as unknown.
How to install the unknown medium changer driver for a. Reinstall the tape library if it does not appear in the be console. Medium changer not showing in device manager so not. Navigate to the unpacked driver location and run the appropriate driver installation executable. Dell product support the ibm ltfs le software is now supported on the following dell products using microsoft windows serverltfs 2008 r2 sp1, windows server 2012, or windows server 2012 r2. Configuration information for ibm ts3100ts3200ts4300 ibm 3573, dell emc ml3, dell powervault tl2000 tl4000, imation lr1200lr1400, and overland storage neo 200s400s g2 tape libraries. The driver rollback option is a solution we have employed on 3 4 occasions. You will need to know then when you get a new router, or when you reset your router. Been asked to setup a powervault tl2000 but can i get it to work. It hooked up with a dell powervualt n600 win storage 2003 server. View the license key for previously activated features by entering only your tape library serial number and worldwide node name.
Dell powervault tl2000 software manual pdf download. Dell support tells me that server 2008r22012 use the default unknown medium changer driver for the ml6010, and there is no vendor driver. Microsofts product did not like microsofts generic medium changer driver. Dell tl2000 does not display slots veeam community forums. I tried reinstall the drive, reboot, reinstall, reboot. Do i need specialized backup software for dell tl2000 tape. Powervault tl2000 tl4000 tape library how to install the device drivers. Page 157 refer to the dell tape device drivers encryption support documentation and the dell lto ultrium tape drive scsi reference documentation for the sense data returned for an encryption operation. Ibm device drivers are available at ibm fix central. Dell powervault tl2000 and tl4000 activate features.
The ibm device driver is required for these libraries, except for the dell tl2000 and. Tape drives require the drivers to be symantecs own drivers for the. In device manager i can see two unknown medium changer and two tape drives ibm. The tape driver and the dell 6gbps sas driver both look fine in device manager. Used the dell tl2000 interface to do an inventory etc but it still say there is a tape problem. Technet dell tape library tl2000 driver under windows server. View and download dell powervault tl2000 configuration manual online. Find the default login, username, password, and ip address for your dell powervault tl2000 4000 router. Right now the tape library driver is not able to initialize. It still only shows the tape device in device manager. Dell powervault tl2000 tape library and tl4000 tape library. I tried a few configuration with the drivers and it took a while until i had found the correct drivers and registry keys. Powervault tl2000 not displaying media changer in windows server 2012 the problem is the loader is not displayed.
Cleaning tape not shown in libraries 3 dell tl2000 cleaning tape not shown in libraries 3 dell tl2000 last post 03102014, 12. I am looking at buying a new tl2000 tape library hopefully lto5. Medium changer for back up library does not show on. All of the boxes being backed up are either win2k8 or vms running on virtualbox on win2k8 in which case i am just going to back up the main vdivmdkvhd files. Open device manger on the server in question and change the drivers of the medium changer to unknown medium changer. If it shows any branded devices in the list such as dell powervault tm 2t tape library or ibm 3584 tape library then the devices driver has to be changed to unknown medium changer, which is a driver that is provided by windows itself as a generic driver that datacenter is. In case a medium changer is present in the device manager and using oem drivers e. Unknown medium changer means that the default microsoft drivers are installed. Unfortunately, these drivers downloaded from the dell driver site would install, but windows could not start the device this device cannot start. Use one of the following procedures, find product or select product, to access the ibm fix central portal and download the most recent version of the tape device driver. Therefore, no robotic library is shown in backupexec 16. Get drivers and downloads for your dell powervault tl2000. On this scsi id logical unit zero is reserved for the tape drive and logical unit one is used for the media changer. Table of contents dell powervault tl4000tl2000 failover configuration guide this document describes the failover feature, outlines the supported failover configurations for the dell powervault tl4000 and tl2000 products and provides instructions for configuring the library, drives, and host server for failover.
On your windows server, open device manager, and expand the medium changer devices tree. Forums cleaning tape not shown in libraries 3 dell tl2000. But changing the driver from the microsoft unknown driver to a vendor supplied medium changer driver resolved the problem and got the medium changer and tape drive showing up normally in dpm 2010. We have to change the admin password of our lt4000. Tape libraries free delivery possible on eligible purchases. It is recommended that you use tape devices with original equipment manufacturer oem drivers. Dell ml6010 tape library driver issues server 2008r2. Windows has allocated a different scsi id to each dri. No medium changer is displayed in device manager, just tape drive. If oem drivers are installed, rightclick the oem driver. Medium changer for back up library does not show on windows.
While veeam says that unknown and generic devices are not supported, dell support. The tl2000 has 2 drives, and 1 tape library with 23 slots. I didnt understand how it could make a difference but went ahead and did it. How to properly install the dell tape tl2000 drivers for veeam by bioffa on 16 january 2015 2 responses if you have to show a tl2000 tape but i think it also applies to a tl4000 to veeam the first thing to do is download the drivers from the dell support site. Dell emc historical and current lto generation cartridge colors the ultrium lto logo is displayed along with the generation number on both the outer cartridge carrier and the physical media cartridge in.
Or, when licensed, for implementation with the powervault tl2000 tl4000s data and control path failover feature. From the device manager, i am able to see the tape drives but not the medium changer. Leave all of the default settings and click unzip or ok. Find answers to medium changer not showing in device manager so not showing in robotic library of symantectape drive is. Backup to dells powervault tl2000 veeam community forums. However in reality there is only one library and one drive. These drivers are for use when specified by backup software vendors. If the tape library does not appear in the device manager, then you need to get your vendor to help you get it recognised by windows. Then, see installing the ibm tape device driver for instructions on how to access the ibm tape device drivers installation and users g. Powervault tl2000 tl4000 tape library how to install the. Dell offers dell tl2000 powervault tl2000 cto big savings with same day shipping offered worldwide buy from dell tl2000 powervault tl2000 cto by dell javascript seems to be disabled in your browser. The ibm device driver is required for these libraries, except for the dell tl2000 and tl4000. Dell powervault tl2000 tape library and tl4000 tape library users guide. Hp or dell, this needs to be changed to unknown medium changer for the device to properly.
Activate a feature and obtain a license key by entering your tape library serial number, worldwide node name, and an authorization code. Do i need anything more than the hardware and builtin backup software available in win2k8 server. Dell tape library tl2000 driver under windows server 2008 r2 sp1 i researched long time to use all drives of our dell tape library tl2000 for dpm backups. Powervault tl2000 not displaying media changer in windows server. Technet dell tape library tl2000 driver under windows.
Dell powervault tl2000 attachment instructions pdf. Since you see the drive you are missing the medium changer and for the tl 2000 you need to install the base drivers in order to get the medium changer robot to be seen. Ibm ts4300 and dell emc ml3 tape library configurations for base. While veeam says that unknown and generic devices are not supported, dell support says that for most backup products other than microsoft dpm the tape library must use the default microsoft driver which makes the tape library show up as unknown medium changer in device manager. I spoke with cv support and they had me remove the medium changer driver from the adic i2k driver to the unknown medium changer driver. This article is part of the dell powervault knowledge library. Dpm does not display anything about the library, and does not display and tapes or slots. Btw if the autoloader does not show up in the device manager than its an os issue. Medium changer not showing in device manager so not showing. I have tried installing the dell driver, bud this didnt seem to help. Id also recommend downloading hp library and tape tools and running it against the library to rule out hardware issues.
Dell is a direct partner to businesses and consumers that delivers innovative technology and services. We are using backupexec 16 and the tape library tl2000 ult3580hh5 is. Windows server 2008 r2 thread, dell tl2000 tape drive not working. On the vsphere client under the options i have had vmware allocate a wwn to the fibre channel npiv option. The medium changer device is required to be addressed via lun 1 of the lowestnumbered drive position of each logical library. The tape library should show as an unknown medium changer with microsoft driver and the tape drive should have a symantec driver. In be, devices, rightclick that slot and tick the cleaning slot box. Next, download the appropriate driver from dell s support site. When a change is requested, a popup box will ask to confirm the changes. This offering allows a customer to directly attach a tape backup target to their iscsi 1gb ethernet san with little to no degradation in transfer speed, 90 mbs in most cases. Ibm ts3100ts3200ts4300, dell emc ml3, dell powervault. Dell powervault tl2000 tape library and tl4000 tape library users guide minutes if you reset or cycle power on the library while the cartridge is positioned at the physical end of the media.
Powervault tl4000 network hardware pdf manual download. We are using backupexec 16 and the tape library tl2000 ult3580 hh5 is. Media changer for tl2000 does not appear in 2012r2. Tape drive and medium changer disappeared from dev. I could remotely access to gui and could join web interface but after a lot of wrong passwords from my team, i have message on web interface. In device manager i can see two unknown medium changer and two tape drives ibm ult3580hh4. Apr 25, 20 dell tape library tl2000 driver under windows server 2008 r2 sp1 i researched long time to use all drives of our dell tape library tl2000 for dpm backups. Eventually dell came and replace the driver inside tl2000 and since then it works. I have done the zoning of the tape drives with the media servers and also installed the hp drivers. Veeam supports medium changers that have no microsoft windows drivers available. Powervault tltl2000tl4000 lto5 and lto6 drives powervault ml6000 lto5 and lto6 drives dell lto5 and lto6 tape media. Make sure the driver provider for tape drive is symantec and for medium changer it should be microsoftthere is a service removable service always keep it disabled for backup exec to have full control of your devicealso check the system event logs on your backup server. In all other cases please you the unknown medium changer driver for the.
Then, see installing the ibm tape device driver for instructions on how to access the ibm tape device drivers installation and users guide. Sas connection to tape autoloader driver issue vox. Jan 29, 2016 dell tl2000 tl4000 tape library repair. Dell gm033 powervault storage tl2000tl4000 library carriage brand new javascript is disabled on your browser. Open the context rightclick menu for unknown medium changer, and choose update driver software to open the update driver software unknown medium changer window. Dells powervault tl4000 tape library changes the economics of storage if your backup requirements have outgrown autoloader technology, the powervault tl4000 tape library is the ideal step up to entry and midrange library space. Supported devices and configuration veeam backup guide for.
If it is displayed as unknown changer, then probably wrong drivers are. How to change your tape library device driver to utilize. Tape drive is recognized ibm ultrium 4 hh 3580 tape drive but media changer is not displayed in the device manager. Q and a technet dell tape library tl2000 driver under. Choose the following options from the dropdown menus. I have had a look at device manager and it is still showing the tape drive but not the changer.
Ibm ts3200 from the expert community at experts exchange. Along with the tape drive in device manager, you should have another section for medium changer devices, which will have the other portion of the tl2000 listed. Dell tl20004000 driver package a17 driver details dell us. Verify the controller, tape drives, and robotic library if applicable and will need to show as an unknown medium changer are present in windows device manager. The selected user id account is locked due to too many failed login tries.
You should see both tape drive and medium changer shown correctly there. Jun 26, 2012 an old server of ours was having problems with backupexec 11d. Dell powervault tape libraries support for ibm linear tape. Dell powervault tl4000 tape library service and maintenance is just a phone call away with strategic support solutions. One thing to note, this is a dell r710 with perc 800 card sorry not a 810 i have updated the drivers to 6. Medium changer not showing up in device manager vox. Jun 06, 2018 hp ultrium 5 scsi scsi sequential device driver download. Setting up dell powervault tl2000 for the first time. Dell gm033 powervault storage tl2000tl4000 library carriage. Powervault tl tl2000 tl4000 lto5 and lto6 drives powervault ml6000 lto5 and lto6 drives dell lto5 and lto6 tape media. Backup and recovery cleaning tape not shown in libraries 3 dell tl2000 cleaning tape not shown in libraries 3 dell tl2000 last post 03102014, 12. The os device manager sees 2 devices under medium changer devices as unknown media changer listed twice, not sure why. It appears there are certain tools for the ch driver, such as scsi changer, but they do not appear to be commonly used and so i imagine there must be a way to get mtx to work with the ch driver directly. Well to update anyone who comes by in the future looks like things are fixed with newer drivers and firmware.
Just to defend my self i did not go hey spiceheads, i am currently running veeam 9 with a dell tl4000 tape library. Find answers to medium changer for back up library does not show on windows 2008. Powervault tl2000 not displaying media changer in windows. We have 16 dell powervault tl2000 manuals available for free pdf download. In device manager, i can see medium changer devices with unknown medium changer listed. Dell powervault tl2000 manuals manuals and user guides for dell powervault tl2000.
Apr 04, 2019 dell pv 2t driver download is the library listed as unknown medium changer. I am configuring two new media servers, the tape library is scalar i6000 with hp lto5 tape drives. With the tl20004000 you need to be using a sas controller that is not a. To view all drivers for your powervault tl2000, go to drivers. Backupexec 11d the driver detected a controller error blogger.
Now you can enjoy the ease and affordability of an autoloader with the performance, capacity. Once you log back in to windows then you should be able to see in device manger that a medium changer is present. Once you install the drivers you will need to reboot your server. After the tape library is installed in be, check the windows device manager, the tape drive should have a symantec driver. However, the slot would not appear in be in the devices view. Said the mfg drivers have caused random flakeyness so they always recommend changing it. System administrator breaking things thursday, september 27, 2012. Hello i have a tl2000 direct connected via sas to h830 in a 730xd. View and download dell powervault tl2000 software manual online. Unknown, run library verify service library verify. My very first 1tb size backup job failed with 0xe00084c8 the backup storage device has failed. Changer command set for the dell powervault tl2000 tape library and tl4000 tape library. Needed to point the unknown medium changer at the drivers from above.
Download and install the latest drivers, firmware and software. The medium changer device may additionally be addressed via lun 1 of other drives in any logical library. In all other cases please use the unknown medium changer driver for the. Tape device seen as lto tape device in device manager and medium changer devices is seen as unknown medium changer. The tape library is dell pv tl2000 3573tl with tape drive ult3580td.